Following months of review and collective input, the Electronic Health Record (EHR) Information Center Interactive Voice Response (IVR) system has been enhanced to provide users with an increased number of options and services to make accessing and reviewing data easier than ever before.
For eligible professionals (EPs), eligible hospitals or critical access hospitals (CAHs), the revised functionality vastly improves the efficiency in obtaining the desired information, while also offering a more varied amount of information and options for callers.
CMS is proud to announce that providers can now obtain information through an extensive IVR Self-Service option. Included in this option is a reinforced privacy protection module that requires your individual National Provider Identifier (NPI), the last five digits of your Tax Identification Number (TIN) and your EHR registration ID. Once accepted, this newly enhanced Self-Service tool allows you to:
Obtain registration status
Acquire attestation status
Review payment information
Check progress towards meeting the $24,000 threshold amount
Users may access these new options by following the steps outlined below:
Begin by dialing (888) 734 6433
Press 3 for Self Service
Enter the authentication elements
These options will be available on the IVR effective February 16, 2012.
